Sharklogin is developed and operated by Free Cloud Information Technology Co., LTD (hereinafter referred to as "" or "we"). We respect and protect the information of all users who use our services, and will protect user information and privacy security in accordance with legal regulations and industry best practices. We have formulated this policy to help you understand the following:
1. How do we collect and use your personal/business information
2. How do we store your personal/business information
3. How do we transfer and disclose your personal/business information
4. How do we protect your personal/business information
5. Your right to manage personal/corporate information
6. Protection of Personal Information of Minors
7. Changes and revisions to the privacy policy
8. How to contact us
Please read and understand this privacy policy carefully before using Sharklogin and related services, and use our products or services only after confirming full understanding and agreement. Once you start logging in or using your Sharklogin account, it means that you fully understand and agree to this policy, and agree that we will collect, use, store, and share your relevant information in accordance with this privacy policy. If you have any questions, opinions or suggestions regarding the content of this policy, you can contact us through the various contact methods provided in this privacy policy. This privacy policy is an integral part of the Sharklogin Service Usage Agreement.
Collecting information generated during your use of features or receipt of services through various means:
1.1 Basic Business Functions
(1) When you register and log in to a Sharklogin account, Sharklogin collects your personal/business information, including but not limited to your phone number, company name, username, password, verification code, etc. This information is collected to assist you in completing the Sharklogin account registration and protect the security of your account. If you refuse to provide this information, you may not be able to successfully register or log in to your Sharklogin account. After registering and logging into your account, you can choose to fill in user information (user profile, background image, gender, region, etc.) according to your own needs to improve your information. We will collect the user information you actively fill in to provide you with information that interests you, including but not limited to sending you product and service information.
(2) You can log in and use Sharklogin through third-party accounts such as Google. With your consent, we may need to obtain and collect your third-party account information (such as nickname, avatar, and other information authorized by you) from third parties for binding with your Sharklogin account, so that you can directly log in and use Sharklogin and related services.
(3) Based on our cooperation with communication operators, when you use the "one click login" function of Sharklogin, with your consent, the operator will send us your phone number so that we can provide you with quick login services. If you refuse to provide your phone number, you will not be able to use the "one click login" method to register or log in to your Sharklogin account, but it does not affect your ability to register and log in through other methods, nor does it affect the normal use of other functions.
(4) When you need to use the identity authentication function or related services, according to relevant laws and regulations, we may collect your real identity information (real name, company name, ID card number, unified social credit code, telephone number, etc. These pieces of information are sensitive to the user and you may refuse to provide them, but you may not be able to access the relevant services, without affecting the normal use of other functions and services.
(5) In order to ensure the safe operation, quality, and efficiency of software and services, when you use Sharklogin network services or access Sharklogin platform web pages, we will collect data such as the hardware model, operating system version number, device identifier, network device hardware address, IP address, browser type, language used, telecommunications operator, access date and day, WLAN access point, Bluetooth, base station, network access method, type, status, network quality data, operation, usage, service logs, and web pages you visit of your device. We may associate your device information or phone number with your Sharklogin account.
(6) In order to analyze statistical indicators such as application addition, activation, retention, and performance, we may call the clipboard to perform attribution analysis on relevant statistical information. Please rest assured that during the statistical process, we will not send back any other information you have written into the clipboard, nor will we collect your privacy information.
(7) In order to prevent malicious programs, improve operational quality and efficiency, and ensure account security, we collect information on installed applications or running processes, overall application operation, usage and frequency, application crashes, overall installation and usage, performance data, and application sources.
(8) Due to practical business and cooperation needs, in some cases, you may need to use the services provided by Chenlian Company's affiliates or partners through our products or services. With your active authorization and consent, we will access aggregated statistical data based on your personal information from our affiliates or partners. This type of statistical data belongs to non personal information and cannot directly or indirectly identify and locate individuals, such as the number of people who download, install, or uninstall an application, which reflects the usage of the application, and the number of requests, error feedback, and other data that reflects network performance. The purpose of collecting such information is to improve existing products and services, or to develop new products and services.
(9) Message notification: You acknowledge and agree that we may send multiple types of notifications to one or more of the contact information provided by you during the use of Sharklogin and/or services (such as contact phone number, email) for purposes such as user message notification, identity verification, security verification, user experience research, dispute resolution, etc.
(10) Problem feedback i. Customer service and issues: In order to facilitate contact with you, help you solve the problem as soon as possible, or record the solution and results of related issues, we may save your communication/call records and related content with us (including account information, feedback information, order information, other information you provide to prove relevant facts, or the contact information you leave). If you have inquiries, complaints or suggestions regarding specific orders, we will use your account information and order information. For the convenience of logged in users using customer service or feedback functions, we may associate the above information with your device information and view it after logging in. Ii. When you complain or are complained about by others, in order to protect your and others' legitimate rights and interests, we may provide your account/identity information, contact information, and complaint related content to the consumer rights protection department and regulatory authorities for timely resolution of complaints and disputes, except for those explicitly prohibited by laws and regulations Iii. Questionnaire survey: In order to provide reasonable needs for service and improve service quality, we may also use your other information, including the relevant information you provide when contacting customer service, and the questionnaire response information you send us when participating in the questionnaire survey; If you are unwilling, you can also refuse to participate in the survey
1.2 Third party use in Sharklogin
To ensure the normal operation or implementation of related functions of Sharklogin, we may access third-party services through SDKs, APIs, plugins, and other means (see Appendix 1 for details). Before accessing, we will conduct strict security testing and privacy assessment on third-party services, and agree with the third party on strict data protection measures to process your personal information in accordance with this privacy policy and any other relevant confidentiality and security measures, in order to protect your privacy and user information security. These third-party service providers are independent information controllers and will bear full responsibility for their information collection and processing behavior.
1.3 Use of Cookies and Similar Technologies
When you use Sharklogin and related services, we may use relevant technologies to send one or more cookies or anonymous identifiers to your device to collect, identify, and store information about your access to and use of this product. We promise not to use cookies for any purposes other than those described in this privacy policy. We use cookies and similar technologies mainly to achieve the following functions or services:
(1) To ensure the security, efficiency, and operation of our products and services, we may set authentication and security cookies or anonymous identifiers to confirm whether you have safely logged into the service or encountered theft, fraud, and other illegal activities. These technologies will also help us improve service efficiency, enhance login and response speed.
(2) Helping you achieve a more relaxed access experience using this type of technology can save you from the steps and processes of repeatedly filling out personal/business information and entering search content (e.g. record search, form filling).
(3) To recommend, display, and push content or accounts that may interest you, we may use cookies and similar technologies to understand your preferences and usage habits, conduct data analysis to improve product services, recommend information or features that users are interested in, and optimize your advertising choices.
(4) Most browsers provide users with the function of clearing browser cache data, and you can perform the corresponding data clearing operation in the browser settings function. If you make these modifications, you may not be able to use the Sharklogin services or corresponding features that we provide and rely on cookies.
1.4 User Experience Improvement Plan
When you use Sharklogin, we will invite you to participate in the User Experience Improvement Program. You can choose not to participate (you can cancel participation in the User Experience Program through the settings menu). If you participate in this program, we will send your browser usage and environment data (such as buttons and regions clicked by users, usage options, product versions, performance, activation time, version upgrades, runtime environment, etc.; data related to incompatibility between Sharklogin and operating systems or other software runtime, resulting in inability to use or excessive use of system resources, etc.) to the Yundeng server. This information is only used for the purpose of summary analysis, in order to improve our products and services, and will not be used for other functions or services.
1.5 Security guarantee
To improve the security of your use of Sharklogin services, protect the personal and property safety of you or other users or the public from infringement, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions, etc., and more accurately identify violations of laws and regulations or Sharklogin related protocol rules. We may use or integrate your account information, device information, and software usage information to obtain your authorization or legally share information for identity verification, detection, and prevention of security incidents, and to take necessary recording, auditing, analysis, and disposal measures in accordance with the law.
1.6 Exceptions to obtaining authorization and consent
According to relevant laws and regulations, collecting your personal/corporate information in the following situations does not require your prior authorization and consent:
(1) Related to national security and defense security;
(2) Related to public safety, public health, and major public interests;
(3) Related to criminal investigation, prosecution, trial, and execution of judgments;
(4) For the purpose of safeguarding your or others' significant legitimate rights and interests such as life and property, but it is difficult to obtain your own authorization and consent;
(5) Personal/corporate information that you disclose to the public on your own;
(6)Collecting your personal/corporate information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels;
(7) Necessary for maintaining the safe and stable operation of Sharklogin and related services, such as discovering and handling software and related service failures;
(8) Necessary for conducting legitimate news reporting;
(9)When conducting statistical or academic research for academic research institutions, based on public interest, and providing external results of academic research or description, the personal/corporate information contained in the results is de identified;
(10) The keyword information you entered when using the search service provided by Sharklogin;
(11) The information and data collected by Sharklogin regarding your posts on Sharklogin, including but not limited to participation in activities, transaction information, and evaluation details;
(12) Your violation of legal regulations or Sharklogin rules, as well as the measures taken by Sharklogin against you.
(13) When other third parties provide services to you through the Sharklogin webpage or client, you provide information to the third party that is not covered by this privacy policy.
(14) Other circumstances stipulated by laws and regulations. Special reminder: If the information cannot be identified as your personal/business identity alone or in combination with other information, it does not belong to your personal/business information in the legal sense; When your information can be used alone or in combination with other information to identify your personal/business identity, or when we combine data that cannot be linked to any specific personal/business information with other personal/business information, this information will be treated and protected as your personal/business information in accordance with this privacy policy during the period of combined use.
2.1 Information storage time
We will ensure that your personal/business information is adequately protected, such as anonymization, encrypted storage, etc. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless there is a mandatory retention requirement by law. Our criteria for determining the aforementioned deadline include:
(1) To achieve the service objectives related to you, maintain corresponding service and business records, and respond to your possible inquiries or complaints;
(2) Ensure the safety and quality of the services we provide to you;
(3) Do you agree to a longer retention period;
(4) Are there any other special agreements regarding retention periods. After your personal information exceeds the retention period, we will delete your personal information or anonymize it in accordance with applicable laws.
3.1 Transfer
As our business continues to grow, we may engage in mergers, acquisitions, asset transfers, or other similar transactions, which may result in the transfer of your personal/corporate information. In the event of the aforementioned changes, we will require the recipient to continue to be bound by this privacy policy in accordance with laws, regulations, and security standards not lower than those stated in this privacy policy. If the recipient changes the original processing purpose or method, we will require the recipient to obtain your authorization and consent again
3.2 Public Disclosure
Protecting user information security is a fundamental policy, and we will not disclose your personal/business information. Except for the following situations:
(1) We have obtained your explicit consent;
(2) Necessary for the conclusion and performance of a contract to which you are a party, or for the implementation of human resource management in accordance with legally established labor regulations and collective contracts signed in accordance with the law;
(3) Necessary for fulfilling statutory duties or obligations;
(4) Necessary to respond to sudden public health emergencies or to protect the life, health, and property safety of natural persons in emergency situations;
(5) To carry out news reporting, public opinion supervision and other actions for the public interest, and to handle your personal/corporate information within a reasonable range;
(6) Other circumstances stipulated by laws and administrative regulations.
Even in the above situations, we will use legal and legitimate methods to process your personal/business information with clear and reasonable purposes.
4.1 We attach great importance to the security of your personal/business information and will strive to take reasonable security measures (including technical and management aspects) to protect your personal/business information. Sharklogin provides security protection for user accounts and implements security measures such as encrypting user passwords to prevent the personal/business information you provide from being improperly used or accessed, publicly disclosed, used, modified, damaged, lost, or leaked without authorization. At present, Sharklogin has passed the information system security level testing and filing of the Ministry of Public Security of China.
4.2 We will use encryption technology, anonymization, and other reasonable and feasible means that are not lower than those of our industry peers to protect your personal/corporate information, and use security protection mechanisms to prevent malicious attacks on your personal/corporate information.
4.3 We will establish a dedicated security department, security management system, and data security process to ensure the security of your personal/corporate information. We adopt strict data usage and access regulations to ensure that only authorized personnel can access your personal/business information, and conduct security audits on data and technology in a timely manner.
4.4 Although the above reasonable and effective measures have been taken and the standards required by relevant laws and regulations have been complied with, please understand that in the Internet industry, even if we try our best to strengthen the security measures, we cannot always guarantee the security of information 100% due to technical restrictions and possible malicious means. We will try our best to ensure the security of the personal/corporate information you provide us.
4.5 You acknowledge and understand that the systems and communication networks you use to access our services may encounter issues due to factors beyond our control. Therefore, we strongly recommend that you take proactive measures to protect the security of personal/business information, including but not limited to using complex passwords, regularly changing passwords, and not disclosing your account passwords and related personal/business information to others.
4.6 We will develop emergency response plans and immediately activate them in the event of a user information security incident, striving to prevent the impact and consequences of these security incidents from expanding. Once a user information security incident (leakage, loss) occurs, we will promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you in accordance with legal requirements. We will promptly inform you of the relevant situation of the event through push notifications, emails, letters, text messages, and other related forms. If it is difficult to inform you one by one, we will adopt a reasonable and effective way to publish announcements. At the same time, we will also report the handling of user information security incidents in accordance with the requirements of relevant regulatory authorities.
During your use of Sharklogin and related services, you can manage your personal/business information through the following methods:
5.1 Access and Management of Personal/Corporate Information
(1) Edit Information - You can log in to your Sharklogin account to access or edit your personal profile information in your account.
(2) Clear Data - You can log in to your Sharklogin account and clear cookies, account passwords, history, and cache files through the "Clear Data" function under "Settings". If you make these changes, you may not be able to use the Sharklogin services or corresponding functions that we provide and rely on cookies.
(3) Information correction - You can log in to your Sharklogin account to correct or supplement your personal/business information, including ID photo, business license photo, company name, user name, contact phone number, third-party platform account/password filled in by the user (such as e-commerce platform, social platform, etc.), and other information.
If you are unable to access and manage your personal/business information through the above path, you can contact us at any time through Sharklogin customer service. Special reminder: Due to security and identity recognition considerations (such as number appeal services), you may not be able to independently modify or delete certain initial registration information submitted during registration (such as enterprise authentication information, user names, third-party platform accounts (bound WeChat accounts), etc.). If you really need to modify this type of registration information, please contact us using the contact information provided in this privacy policy.
5.2 When the following situations occur, you have the right to request Chenlian Company to delete your personal/corporate information:
(1) The processing purpose has been achieved, cannot be achieved, or is no longer necessary to achieve the processing purpose;
(2) We cease to provide products or services, or the retention period has expired;
(3) Individual/enterprise revokes authorization;
(4) Our handling of personal/corporate information violates laws, administrative regulations, or agreements with you;
(5) Other circumstances stipulated by laws and administrative regulations.
Personal/enterprise information deletion: refers to the act of removing personal/enterprise information from systems involved in daily business functions, keeping it in a state where it cannot be retrieved or accessed. When you or we assist you in deleting relevant information, due to applicable laws and security technology limitations, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal/business information and restrict any further processing of it until the backup can be cleared or anonymized.
5.3 Cancel your account
You can apply to cancel your account with Free Cloud Information Technology Co., LTD at any time. Before you cancel your account, we will verify your personal/business identity, security status, device information, etc. We will process your application promptly upon receipt and respond to your request within 15 days or as required by laws and regulations. You acknowledge and understand that the act of canceling an account is irreversible. After you cancel your account, all content, information, data, and records under the account will be deleted or anonymized, and you will no longer be able to retrieve, access, obtain, continue to use, or retrieve them. You also have no right to request us to retrieve them, except as otherwise provided by laws, regulations, and relevant national standards.
If you still insist on canceling your Sharklogin account after careful consideration, please carefully read and fully understand the instructions for canceling your Sharklogin account. If you need to use our services again after cancellation, you are welcome to use your mobile phone number to register again.
6.1 If you are a minor under the age of 18, you should read and agree to this privacy policy under the supervision and guidance of your parents or other guardians before using this product. If you are the guardian of a minor under the age of 14, you should read and agree to this privacy policy for your guardian before using Sharklogin and related services.
6.2 If you are the guardian of a minor and have any other questions about the personal information of the minor under your guardianship, please contact us through the contact information disclosed in this privacy policy of the company.
7.1 In order to provide you with better services, Sharklogin and related services will be updated and changed from time to time. We will revise this privacy policy in a timely manner, and these revisions constitute a part of this privacy policy and have the same effect as this privacy policy. Without your explicit consent, we will not reduce the rights you should enjoy under the current effective privacy policy.
7.2 After the update of this privacy policy, we will issue an updated version on Sharklogin and remind you through system announcements, notifications, or other means deemed appropriate by Chenlian Company. When using Sharklogin and related services, you should promptly review and understand the modified content, so that you can timely understand the latest version of this privacy policy.
8.1 If you discover that your personal/corporate information has been leaked, especially your Sharklogin username and password, please contact Sharklogin customer service immediately so that Sharklogin can take appropriate measures.
8.2 If you have any questions, opinions, suggestions or complaints about our privacy policy and the handling of your personal/corporate information, please contact us through our official website (www.sharklogin. com), and we will generally respond to your feedback within 15 days.